Services and Staff
A full service Incentive & Recognition Company, CalSHRM Awards Store can handle as much or as little Incentive Program Administration as necessary. From program implementation, to order verification and processing, to award shipment, CalSHRM Awards Store has the professional and experienced staff to provide quality administration and support for any type of Incentive Program.
Some of the many ways CalSHRM Awards Store has revolutionized the Incentive & Recognition Industry include a state-of-the-art online point tracking system, interactive voice response system, real-time order processing and tracking information and online program reporting with the ability to customize reports to meet specific program requirements.
Merchandise awards continue to serve as one of the most effective vehicles to motivate individuals and groups. One of the most powerful assets of merchandise is the ability to provide participants with tangible reminders of success. Researching, sourcing and selecting merchandise is a daily challenge at which CalSHRM Awards Store excels. To assemble the most effective and motivating award selections, our professional buyers focus their efforts on:
- Merchandise trends
- Product availability
- Product lifespan
- Manufacturer delivery performance
- Redemption popularity
- Participant demographics
CalSHRM Awards Store understands that customer service is the core of our business, and customer service excellence is an objective for which CalSHRM Awards Store strives every day of the year. CalSHRM Awards Store currently employs 8 full time customer service/order processing personnel. These professionally trained individuals focus on:
- Order entry
- Order processing
- Customer inquiries
- Order substitutes and replacement
- Point balance information
- Order status information
CalSHRM Awards Store Sales and Marketing support staff has years of experience developing incentive programs for companies throughout the United States and Canada. A sales support professional will always be available to assist in the structure and development of an incentive program, as well as answer any questions and provide guidance for the continual and seamless program operation.
CalSHRM Awards Store offers a full range of creative marketing services such as:
- Web design
- Print layout and design
- Online games
- Online consumer sweepstakes
Having years of experience writing and responding to Incentive Program proposals, CalSHRM Awards Store offers complete proposal development, drafting and presentation services.
In addition to the United States and Canada, CalSHRM Awards Store offers international merchandise fulfillment to Mexico, Latin America, Asia and the European Union.